Frequently Asked Questions
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Prior to Scheduling
Q: What services does Tenjudo offer?
A: Tenjudo offers a variety of massage services designed to relieve travel fatigue and promote comfort. We provide the flexibility of enjoying these services either in the luxury of a hotel room or at our spa locations. Additionally, at our Ala Moana location, we offer free pick-up services for guests staying in Waikiki hotels.
Guests can also indulge in diverse spa packages and enjoy a complimentary foot bath and scrub, enhancing the relaxation experience.
Q: Where is the shop located?
A: Tenjudo Spa Group has convenient locations in the Waikiki and Ala Moana areas. Additionally, our Ala Moana location offers a free pick-up service for guests staying in Waikiki hotels.
Q: Is an appointment required? How can I schedule one?
A: While an appointment is not mandatory, we highly recommend booking in advance. Customers with appointments will be given priority, ensuring efficient service delivery. Please note that the last appointment is accepted until midnight. Appointments can be made through our website, via email, or by phone.
Q: Are there any age or gender restrictions?
A: No, there are no age or gender restrictions at Tenjudo. We welcome clients from a wide range of backgrounds.
Q: Under what circumstances might the service not be available?
A: The following individuals are unable to receive treatments:
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Those who have consumed alcohol.
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Individuals who have received a vaccine within the past 24 hours.
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Those with varicose veins.
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Individuals with lymphedema.
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Those diagnosed with osteoporosis.
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Those with a bone fracture.
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Individuals currently undergoing treatment for a hernia.
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Those with cuts, scrapes, abrasions, or puncture wounds on their legs.
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Those with athlete's foot or other fungal infections.
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Individuals with skin disorders.
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Those suffering from severe internal organ diseases.
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Those experiencing swollen and painful gums.
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Individuals with a fever.
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Those experiencing abdominal pain, diarrhea, or nausea.
Furthermore, if any of the following conditions apply to you, we recommend discussing with our therapists:
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Those with sunburns.
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Individuals with allergies.
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Pregnant women.
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Those who have recently given birth.
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Individuals with injuries.
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Those who have recently undergone surgery.
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Individuals diagnosed with serious illnesses in the past and currently undergoing treatment.
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Those taking medication for high blood pressure.
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Individuals who cannot lie on their back or stomach for extended periods.
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Individuals with circulatory, respiratory, or urinary system disorders.
Q: Is it possible to receive services while pregnant?
A: Yes, pregnant clients can receive massages, but precautions are necessary. It's usually recommended to start massages after entering pregnancy's stable phase to avoid early miscarriage risks. As the pregnancy becomes stable, the fetus's security increases, reducing massage-related risks.
Additionally, it's crucial to be mindful of the following:
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Always consult your primary physician before getting a massage and avoid it without your doctor's consent.
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Tell the therapist to avoid pressure on the abdomen and to especially avoid strong abdominal stimulation.
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If you experience any discomfort or unusual sensations during the massage, immediately inform the therapist and cease the session. If symptoms such as dizziness, nausea, or abdominal pain persist, seek immediate medical attention.
Your health and safety are our utmost priorities, and we strive to provide appropriate care.
Regarding Appointments
Q: Can I make an appointment specifically with a female therapist?
A: Yes, you can request a female therapist. To ensure we accommodate your preference, please mention it when making your appointment online, via email, or by phone.
Q: What is the maximum duration I can book through online appointments?
A: When booking online, customers can freely choose and combine courses with no time constraints. For appointment extensions, please inquire, as adjustments depend on daily availability and the therapist's schedule.
Q: If I am running late for my appointment, what should I do?
A: If you anticipate being late for your appointment, we recommend contacting us as soon as possible. In cases of delays, to minimize disruption to other clients' schedules, we may either shorten your scheduled treatment time or need to cancel your appointment. Regarding any associated fees, they will be discussed based on the specific circumstances.
Q: If I want to cancel my appointment, what should I do?
A: If you wish to cancel your appointment, please contact us at least 4 hours in advance or by the day before your scheduled date. You can cancel your appointment through our booking system, email, or phone call. There is no charge for cancellations.
Q: Can I make an appointment for two people at the same time online?
A: Yes, it's possible. You can select the "Couple Course" in the appointment system. We recommend making your appointment early to ensure that both of you can relax and enjoy the experience.
Service Guidelines
Q: How many people can receive the service simultaneously at maximum?
A: We accommodate simultaneous treatments for up to 8 people. For multiple bookings, please contact us promptly.
Q: Is it possible for two people to receive the service simultaneously?
A: Yes, that's possible. We recommend booking in advance to ensure both individuals can relax and enjoy their experience.
Q: Are there any particular guidelines or considerations I should keep in mind?
A: In many hotels, for security reasons, access to specific floors may require a room key. Therefore, a few minutes before your massage appointment, the therapist might wait for you in the hotel lobby or another designated area. We appreciate your understanding and cooperation regarding this matter.
Q: Is it possible to change the course I've booked?
A: Yes, it's possible to change the course you've booked. If you wish to make a change, please contact us as soon as possible. However, please note that the availability for changes may depend on the therapist's schedule for that day, so we appreciate early notification.
Q: How should I choose the course that's right for me?
A: We recommend courses based on your preferences and concerns, allowing you to review prices and choose the best fit.
Q: I would like to know more details about the courses and pricing.
A: For detailed information on our services and pricing, please refer to the Tenjudo webpage. Feel free to explore and utilize it.
Q: Is it possible to receive the service immediately after eating a meal?
A: Yes, it is possible. However, even if you wish to receive the service shortly after eating, we recommend waiting approximately 30 minutes to 1 hour after your meal for digestion before using our services.
About Payment
Q: Can I use mobile payment methods?
A: You can use PayPal as well as Venmo for payments.
Q: Is it possible to pay by credit card?
A: For our hotel room massage services, due to hardware limitations, we kindly ask you to prepare cash for the payment. For in-store spa services, we support credit card payments through our POS machines
Q: Is a tip included in the fee?
A: No, the fee does not include a tip. Typically, a tip of 15% to 25% is customary for the therapist. If you are satisfied with the service, you may consider tipping within this range.
Others
Q: Regarding Tenjudo, I have other questions or requests.
A: For inquiries or requests related to other services, we accept them through our contact form.